Frequently Asked Questions
Where can I buy birthday gifts with same-day delivery?
At lovely.mx (24/7) or via WhatsApp, with same-day delivery across Cancun (Downtown, Hotel Zone, Puerto Cancun and Costa Mujeres), Playa del Carmen (Downtown, Playacar, Mayakoba and Puerto Maya), Tulum (Downtown, Hotel Zone and Bahia Principe), Puerto Morelos, Puerto Aventuras and Akumal; plus Estado de Mexico: Cuautitlan Izcalli and Ciudad Satelite (Naucalpan).
How much does a birthday gift delivery cost?
Options range from $220 MXN (Ferrero chocolates 16 pc) to $2,490 MXN (premium giftbox): balloon bouquet $1,090, surprise breakfast from $790, baskets from $750. Zone shipping $80 to $350 MXN. We adjust any gift to your budget.
Is a homemade or bought birthday gift better?
Homemade wins on sentiment if you have time and skill; professional wins on presentation, surprise (delivered straight to the celebrant) and punctuality. The ideal combo: a professional gift + your handwritten letter — we include your message on a card at no cost.
What to gift a man, a woman or a couple?
Men: surprise breakfast + team-themed balloons, a basket with snacks and craft beer, or an engraved tumbler. Women: flowers + chocolates, a spa giftbox, breakfast with metallic balloons. Couples: gourmet basket with wine and engraved glasses or a double breakfast. All personalizable.
Can I get a discount for a large order?
For 5+ units of the same product we apply a 10% discount, and 15% for 10+ units. For corporate events, we provide a custom quote.
Can I add another product to the same order?
Yes. Multiple products in the same order are delivered together at no extra shipping cost, as long as it's the same date and address.
Do flowers last longer in hot weather?
We recommend keeping them cool when possible and misting them lightly every 12 hours. In coastal weather (Riviera Maya), they last 5–7 days with basic care.
Do you offer refunds if I don't like it?
We don't refund for personal taste: every gift is made to order. If the product doesn't match the description or arrives damaged, report it with photos within 24 hours and we replace it or give you an equivalent; only if that isn't possible do we refund it.