Frequently Asked Questions
Is a homemade or bought birthday gift better?
Homemade wins on sentiment if you have time and skill; professional wins on presentation, surprise (delivered straight to the celebrant) and punctuality. The ideal combo: a professional gift + your handwritten letter — we include your message on a card at no cost.
What to gift a man, a woman or a couple?
Men: surprise breakfast + team-themed balloons, a basket with snacks and craft beer, or an engraved tumbler. Women: flowers + chocolates, a spa giftbox, breakfast with metallic balloons. Couples: gourmet basket with wine and engraved glasses or a double breakfast. All personalizable.
Can you deliver the gift directly to the celebrant as a surprise?
Yes — that's our specialty. We deliver to their home, office, hotel or restaurant without revealing the sender until they read your card; anonymous deliveries available too. We confirm with a photo of the moment.
How do I choose the perfect birthday gift?
Start with 3 questions: what do they enjoy daily? (tastes), do they prefer experiences or objects?, what would thrill them unexpectedly? Then combine: a surprise breakfast for romantics, balloons and sweets for cheerful ones, a gourmet basket for foodies, or a personalized gift with names/photos for the sentimental. Our team advises you free on WhatsApp.
Can I add another product to the same order?
Yes. Multiple products in the same order are delivered together at no extra shipping cost, as long as it's the same date and address.
Do flowers last longer in hot weather?
We recommend keeping them cool when possible and misting them lightly every 12 hours. In coastal weather (Riviera Maya), they last 5–7 days with basic care.
Do you offer refunds if I don't like it?
We don't refund for personal taste: every gift is made to order. If the product doesn't match the description or arrives damaged, report it with photos within 24 hours and we replace it or give you an equivalent; only if that isn't possible do we refund it.
Can I schedule delivery for a specific time?
Yes. Time slots: 6–9 AM (morning surprise), 9 AM–12 PM, 12–3 PM, 3–6 PM, 6–9 PM. The exact time is confirmed an hour ahead with a photo.