Guaranteed delivery
Your gift arrives: rain, thunder or hurricane
Equipo LovelyShop ·
Yes. At LovelyShop we deliver your gift even if it rains, thunders or lightnings. We plan every route around the Riviera Maya's real weather: if a storm is coming we move the delivery earlier or reschedule at no cost, and the moment the front passes your surprise heads out. Against all forecasts, your gift arrives.
- We deliver 365 days a year, including rainy and hurricane season (June-November)
- If a storm is coming: we move up or reschedule your delivery at no extra cost
- 2-layer waterproof packaging for flowers, breakfasts and balloons — tested over 10+ years of rainy seasons (June-November)
- Routes planned around the real weather of Cancún, Playa del Carmen and Tulum, not the generic forecast
- We coordinate with hotel front desk for safekeeping if a storm forces a wait, across 6+ coverage zones
In the Riviera Maya the sky changes its mood in minutes: perfect sunshine can turn into a tropical downpour before you finish your coffee. And it's exactly when the weather gets dramatic that the surprise you prepared with so much love matters most. That's why at LovelyShop we make one simple, heartfelt promise: rain, thunder or lightning, your gift arrives safe. Here's exactly how we pull it off. This guarantee isn't fine print: it applies just the same to a $490 MXN bouquet as to a $1,650 MXN deluxe breakfast.
Rain, thunder or lightning: a promise we actually keep
It isn't a pretty marketing line: it's how we've operated for more than 10 years delivering across the Riviera Maya. A birthday, an anniversary or an 'I love you' can't be postponed because the forecast says rain. Against every weather forecast, before or after the storm, we bring your special gift to the door, the hotel front desk or the hands of the person you love.
How we guarantee your delivery during the rainy season
The Riviera Maya's rainy and hurricane season runs from June to November, and we've spent years learning to dance with it. We don't improvise: every delivery of the day is planned around the real weather, not a generic forecast.
- We track the weather hour by hour and adjust the day's routes in real time.
- If a strong storm approaches, we move your delivery earlier or reschedule it with you at no extra cost.
- We pack with materials that protect flowers, chocolates and breakfasts from humidity and rain.
- We coordinate with hotel front desks and gated access to leave your surprise safe if you authorize it.
What if there's a storm or hurricane on delivery day?
First, your peace of mind: your gift is not lost. If the front is brief, we wait for the calm window —those gaps between showers everyone in the Riviera Maya knows— and we head out. If there's a serious hurricane alert and it isn't safe to drive, we message you personally on WhatsApp, keep your order safe and deliver it the moment it becomes possible again, without you losing the surprise or your money. Before or after the storm, there's always a delivery waiting to go out.
Occasions don't wait for the weather
The gift you planned matters precisely because it has a date: their birthday, the exact anniversary, the morning of the proposal. Our job is to make sure the weather never steals that moment. That's why we operate 365 days a year —including early-morning surprise breakfasts booked in advance— and why thousands of people trust us with their most important dates, both from Mexico and abroad.
Where this guarantee applies
The bad-weather delivery guarantee covers our full active coverage across the Riviera Maya: Cancún, Playa del Carmen, Tulum and Puerto Morelos, hotel zones included.
See coverage in Playa del Carmen
How well each type of gift travels in the rain
Not every gift needs the same care when the sky turns dramatic. Here's how we protect the 3 most-ordered types:
| Product | Price | Extra rain protection |
|---|---|---|
| Ramo de Flores Mixto Pequeño | $490 MXN | Waterproof wrap + upright transport so they don't get crushed |
| Desayuno Sorpresa Deluxe Personalizado | $1,650 MXN | Sealed box + thermal bag, so bread and fruit stay dry |
| Bouquet de Globos Mixto | $950 MXN | Helium balloons aren't damaged by rain — only sheltered from strong wind |
See Ramo de Flores Mixto Pequeño — $490 MXN
See Desayuno Sorpresa Deluxe Personalizado — $1,650 MXN
See Bouquet de Globos Mixto — $950 MXN
See catalog of Surprise Breakfasts
Tips for ordering your surprise during the rainy season
A couple of details on your end make everything flow even better when the sky looks threatening: None of these steps cost extra — it's just information that helps us pick the best delivery window that day.
- Order 24 to 48 hours ahead when you can: it gives us room to pick the best window of the day.
- Share a contact phone for the recipient or the hotel front desk in case we need to coordinate safekeeping.
- Tell us if there's gated or coded access (Playacar, hotel zones): we factor it into the route.
- If it's a surprise breakfast, book it in advance and we handle the rest, even at dawn.
Don't let the weather steal the moment. Order your surprise today and leave the rest to us: rain, thunder or lightning, your gift arrives. Message us on WhatsApp. WhatsApp +52 984 183 7897.