Frequently Asked Questions
What does the Premium Butterfly Gift contain?
Sunflowers, 16-piece Ferrero Rocher, Moët & Chandon or another sparkling wine, and a personalized bubble balloon.
Can I choose the sparkling wine?
Yes, it can be Moët & Chandon or another sparkling wine; let us know your preference when placing the order.
Does it work as a corporate gift?
Yes, it's one of our favorites for clients and executives. For orders of multiple pieces, send us a WhatsApp message at +52 984 183 7897.
What can be personalized?
The bubble balloon message and the arrangement colors.
How far in advance should I order a surprise breakfast?
For same-day delivery, order early via WhatsApp and we coordinate by schedule. For 6:00-8:00 AM deliveries, book the day before. On peak dates (Feb 14, May 10) we recommend booking 3-5 days ahead.
Which areas do you deliver surprise breakfasts to?
We deliver across Cancun (Downtown, Hotel Zone, Puerto Cancun and Costa Mujeres), Playa del Carmen (Downtown, Playacar, Mayakoba and Puerto Maya), Tulum (Downtown, Hotel Zone and Bahia Principe), Puerto Morelos, Puerto Aventuras and Akumal; plus Estado de Mexico: Cuautitlan Izcalli and Ciudad Satelite (Naucalpan). Don't see your area? Message us on WhatsApp and we'll check.
What is a surprise breakfast?
A surprise breakfast is a complete breakfast box or tray (fresh fruit, bread, juice or coffee, a sweet touch and balloon or flower décor) delivered to the door first thing in the morning to surprise someone on their birthday, anniversary or special date. At LovelyShop we prepare each one the same day of delivery, since 2016.
Can I schedule delivery for a specific time?
Yes. Time slots: 6–9 AM (morning surprise), 9 AM–12 PM, 12–3 PM, 3–6 PM, 6–9 PM. The exact time is confirmed an hour ahead with a photo.
