Frequently Asked Questions
Do you work with hotels and travel agencies?
Yes, it's part of our operation in the Riviera Maya: welcome amenities, details for VIP guests, and gifts for agency clients. Coordination is done via WhatsApp because it depends on the volume and the hotel's schedules.
Do you do corporate gifts by volume?
Yes, this is a line we handle via quotes, not through the cart, because the price changes with the quantity. On the website, the Regalo Premium Mariposa is published as a reference item at $2,399 MXN; corporate sets are customized based on the number of pieces and budget per person.
What is the minimum order for companies?
We don't have a rigid minimum: we have delivered everything from a small detail gift for a key client to bulk lots for entire teams. What does change with volume is the price per piece and the production time, so it is best to tell us the quantity in the first message.
Can you put my company logo on them?
Yes. Personalization with a logo or name takes 24 to 48 hours, and fully custom designs with engravings or embroidery take 3 to 5 business days. For large lots, plan more time: production is scheduled by volume.
Do flowers last longer in hot weather?
We recommend keeping them cool when possible and misting them lightly every 12 hours. In coastal weather (Riviera Maya), they last 5–7 days with basic care.
Do you offer refunds if I don't like it?
We don't refund for personal taste: every gift is made to order. If the product doesn't match the description or arrives damaged, report it with photos within 24 hours and we replace it or give you an equivalent; only if that isn't possible do we refund it.
Can I schedule delivery for a specific time?
Yes. Time slots: 6–9 AM (morning surprise), 9 AM–12 PM, 12–3 PM, 3–6 PM, 6–9 PM. The exact time is confirmed an hour ahead with a photo.
Are the product photos real or just for illustration?
They're real. Every product you see was put together and delivered to an actual customer. Slight shade variations may occur depending on flower availability.